Shipping policy

Last updated: October 17, 2026

This policy explains how and when orders placed on this website, operated by Serano LLC, are shipped.

1. Shipping costs

Shipping is free on every order.

2. Order processing

Orders go into processing as soon as they are placed, every day of the week, and ship within 1–2 business days.

Because processing starts right away, we can't cancel or change an order once it has been placed, including the shipping address, products or quantities. Please double-check your details before completing checkout.

3. Where we ship and delivery times

We currently ship to addresses in the United States only, including Alaska and Hawaii. We do not ship to other countries at this time.

Estimated delivery: 2–5 business days. Delivery estimates start from the day your order ships, not the day it was placed. Weather, carrier delays and holidays can occasionally extend delivery times.

4. Carriers and tracking

We ship with USPS and DHL. As soon as your order leaves our warehouse, you'll receive an email with your tracking number, which you can use on the carrier's website.

5. Damaged items

If your package arrives damaged, email us within 7 days of delivery with your order number and photos of the product and packaging. We'll send a replacement at no extra cost.

6. Lost, stolen or undelivered packages

If your tracking hasn't updated for several days, or your package shows as delivered but you can't find it, contact us at hello@seranoskin.com. We'll investigate with the carrier and work with you to find a solution.

7. Incorrect addresses

Please make sure your shipping address is complete and accurate. We can't be held responsible for orders delivered to an address entered incorrectly at checkout.

8. Contact

Email hello@seranoskin.com, Monday to Friday, 9 am–5 pm (Central Time).

Serano LLC
1 Triton Circle, Fort Dodge, IA 50501, United States