Refund policy

Last updated: October 17, 2026

We want you to love your results. This policy explains how returns, refunds and our 90-Day Results or Money-Back Guarantee work for purchases made on this website, operated by Serano LLC ("we", "us", "our").

1. Returns of unopened products (30 days)

You can return products within 30 days of delivery if they are:

  • sealed and unused,
  • in their original packaging, with all components included.

For hygiene and safety reasons, opened or used products cannot be returned under this section. If you have used your kit, please see our 90-Day Results or Money-Back Guarantee below.

Gift cards are non-refundable.

2. How to start a return

  1. Email us at hello@seranoskin.com with your order number and clear photos showing the sealed product.
  2. Wait for our written approval and return instructions before sending anything. Packages sent without approval cannot be accepted.
  3. Include a note in the package with your full name and order number.
  4. Keep your tracking number or postage receipt until your refund is confirmed.

3. Return shipping costs

Return shipping is paid by the customer. Original shipping charges are not refundable.

4. Refunds

Once your return arrives, we inspect it and email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method, typically within 10–14 business days of receiving your return. Your bank or card issuer may take a few extra days to post the credit.

5. Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and photos of the product and packaging. We will send a replacement at no extra cost.

6. 90-Day Results or Money-Back Guarantee

We stand behind our Micro-Infusion kits. If you use your kit as directed and don't see a visible improvement, you can ask for a refund under this guarantee, even if the product has been opened and used.

The guarantee applies to every supply option (1-Month, 2-Month and 3-Month) purchased directly from this website.

To be eligible, you need to:

  • follow the routine as directed for 90 days, reordering as needed to complete the full period;
  • take a photo of the treated area at the start and once a month during the 90 days;
  • contact us at hello@seranoskin.com within 30 days after the end of the 90-day period, with your order number(s) and your photos.

What we refund: the price paid for the products. Shipping costs are not refundable. You do not need to send the used product back. The guarantee is limited to one claim per customer.

7. Medical reasons

If you need to stop using a product for medical reasons, contact us. We review each case individually.

8. Exchanges

We don't offer direct exchanges. To get a different product, return the original item under section 1 and place a new order.

9. Contact

Questions about a return or refund? Email hello@seranoskin.com, Monday to Friday, 9 am–5 pm (Central Time).

Serano LLC
1 Triton Circle, Fort Dodge, IA 50501, United States